A Good Customer Experience Suggests Evidence of Good Leadership
Read on to find ideas for improving interactions in your workplace – whether customer service or inner-office. Two recent experiences I had with the same company suggests they have a customer-oriented culture and emotional intelligence leadership.
A Tangible Example of Emotional Intelligence in Real Life
Wondering what cricket can tell you about improving team performance? Want to understand how “emotional intelligence” actually works in IRL? Need actually phrases and tactics of how to “DO” emotional…
Leadership Lessons of Gareth Southgate, Past the Waistcoat
Who’s a great leader? This is a question I’m often asked by random people when I say I’m a leadership coach and author. One recent example I cite is Gareth…
Leadership Lessons from The Olympic Games Tokyo 2020
Did you watch The Olympics? Have you, or more likely your child, been inspired to take up BMX, wall climbing or skateboarding? The Olympics always entertains, informs and inspires me!…
Coaching Client Cath’s Confidence Success Story
Cath* is a returning client. Lucky me. I first coached her years ago as she was wanting to get a more senior role. She didn’t get the promotion in her…
Have an Ambition Lurking in Your Mind? Don’t Procrastinate.
Kicking yourself for not learning a new language during lockdown? Have a dream, goal or ambition sitting on the back burner? Or the back of your mind? Have you ever…
Why it’s Okay to Show Emotion (and even Cry) at Work.
Organizations, and if we believe stereotypes male bosses, often hold the belief that people should leave their emotions at the door when they come to work. Some leaders say business…
How to Deal with Negative Feedback (Ouch) at Work
No matter how well you perform at work everyone experiences receiving negative feedback (or at least they would in a learning or continuous improvement environment). Technically, feedback is feedback, we…
Zoom Fatigue? What causes it and how to prevent it
Find you’re tired after a long day of video conferencing? Noticing some dread at the prospect of jumping on another Teams meeting? Zoom fatigue is a ‘thing’. We get tired…
How HR Leaders, any Leader actually, can Build Trust in the Workplace
Trust has always been important in the workplace – among individuals, departments, functions and hierarchy. It’s now more important than ever as uncertainty is rampant in many aspects of both…
With the Emergence of Spring, Change is Coming. How to Adapt?
I’ve been interviewing HR leaders for an upcoming talk I am giving to HR professionals about soft skills in the workplace. Many are saying the same thing – office employees…
Are You in Danger of Potentially Being a Workaholic?
Workaholic? Long working hours? Many people struggle with long working hours and a lack of boundaries between work and home, especially when working from home is now widespread. Anecdotal evidence…
